Shipment

Frequently Asked Questions

Calculate your freight by clicking on the document below – it will give you rates and explain how to do it.

How to calculate the freight rates

To convert Euros into US$, please click on the drop-down list on top right of the page.
For other currencies, please refer to www.xe.com

Dear Customer,

We use UPS for destinations outside Ireland, and Nightline for within the island of Ireland. Both UPS and Nightline deliver door-to-door. The reason for sending it by courier is that postal services would not deliver within the required time.

All our smoked fish products keep for two days without being chilled, which is usually the maximum time your order needs to get to its destination. The reason for this is the way the fish has been salted, smoked and vacuum-packed which preserves it very well. So even if the pack is warm on arrival, there is no reason to be worried. Just refrigerate it on arrival, and you will be able to enjoy it in all its culinary beauty!

We dispatch on Mondays, Tuesdays and Wednesdays only. There is no dispatch on Irish Public Holidays.

A delivery within Ireland and Northern Ireland usually takes 24 hours. So does UPS for most European destinations. Please allow 48 hours for deliveries to non-European destinations.

For deliveries to non-EU countries (USA, Canada, Switzerland etc.):

Please allow a few more days for the processing and dispatch of the orders. Due to a change of the regulations regarding the export of smoked fish, we have to apply for a health certificate for every single order to go out, and issuing it can take up to 4 days.

UPS tracking numbers will be sent to you automatically provided we have your valid email address.

IMPORTANT:

Please always indicate the phone number of the recipients so that the courier service can reach them if need be.

EQUALLY IMPORTANT:

We cannot be held responsible for, and will not be able to give refunds in case of, late deliveries caused by the courier service, hold-ups by customs or force majeure.

Also, should the recipient be charged custom duties or similar fees by the courier service or the customs of the import country, the recipient is responsible for clearing those. This has happened in very few exceptional cases in the USA and is by no means a regular occurrence.

For Canada, however, we have been advised that a Agri Processing Fee applies for imports into the country. Though this fee is not always charged, there is a fair possibility that around $ 16 (in 2008) have to be paid on delivery. This charge has to be paid by the recipient; the Burren Smokehouse is not responsible for this liability.

Please make sure that your requested delivery date is not a bank holiday, or that there is no bank holiday in your area/country between the despatch and the delivery date as not to delay the delivery of your consignment. We will not be held responsible if your consignment arrives late due to local holidays.

Unfortunately, we cannot deliver to Australia or New Zealand.

Normal postal delivery times apply for non-perishable items.

To see the different shipping rates, please go to Download Catalogue & Order Forms and click on the files. Alternatively, you can calculate your own freight charge by clicking on the Word document above which will give you the weights and freight rates as well as explanations on how to calculate them.

Please note that the freight is based on the purchase of just one individual item. It might vary when buying additional products.

Sending surprise gifts…

Lovely idea but they can lead to disappointment if the recipient – unaware of the delivery – is not at home, and the parcel cannot be delivered. Remember, our smoked fish products only keep for a few days without being refrigerated. When sending a surprise gift, please make sure you send it to an address where there is always somebody present (work place, nearby shop, always-at-home-neighbour), or that somebody close to the recipient knows about the surprise gift coming.

Please do not hestitate to contact us for further questions or if you would like to request shipping charges to destinations not listed. You can leave us a message on our website or contact us via e-mail or phone us on +353 65 7074 432.

Your Burren Smokehouse Team